Remote status:Unknown
Posted on:Mar 16, 2023

As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world! Our team is at the forefront of developing Bell’s leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT. We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device.

Short Description

Reporting to the Manager, Network Operations, the Technical Network Specialist will have the chance and the opportunity to work with the latest voice, Video and contact center solution technologies and be part of a team focused on it’s customer care and the quality of the services it delivers. He/ She will have the mandate, amongst others, of supporting jointly with other members of the team, the largest IP voice and contact center solution in Canada.

This team is composed of voice, Video and contact center support specialists and is unique in its own kind in Canada. The technological challenges are great because of the constant introduction of new technologies in this field which will allow the candidate to continually develop his/her knowledge in order to stay up-to-date on the supported solutions. The main services offered by the team are 7/24 monitoring, Tier 2 and Tier 3 level of support and maintenance as well as solution management.

Key Responsibilities

  • System administration and management of the Voice, Video, VMWare and Contact Center environment including, Cisco, and Interactive Voice Response systems
  • Responsible for the administration of the various systems, configuring moves, add & changes (MACD) for the voice, Video and contact center environments
  • Responsible for the management and support of incidents and assisting with resolution and root cause analysis
  • Interfacing with clients and vendors to assess telecommunications, Voice, Video, VMWare and contact center requirements and troubleshoot problems to resolution
  • Provide operational and technical expertise and support to the client as it relates to the above-mentioned systems and applications.
  • Manage the critical path process to ensure all critical dates for implementation of services as it relates to the above-mentioned applications are met ensuring Client satisfaction
  • Work with onsite remote staff as applicable and other members of the team in the delivery of voice and contact centre services
  • On Call Rotation for support

Critical Qualifications

  • Hands-on experience in supporting Cisco Voice, Video, VMWare and Contact Centre technologies.
  • Analytical and problem-solving skills are required to clarify, analyze and investigate client needs, to identify potential roadblocks and develop solutions
  • Knowledge of telecommunications and contact centre vendors, services and products
  • Strong knowledge of Voice and Contact center and workforce management principles and concepts
  • Strong PC, networking, operating system and server administration skills (Windows, Linux, VMware, Networking)
  • Experience with Cisco Voice, Video, Contact Center, QM, VMWare technologies and holds a number of vendor certification


Adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal
Flexible work profile: Mobile
Application Deadline: 03/31/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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